Return and Refund Policy

Last Updated: Feb 15 2025

Thank you for choosing Kayf-Ko. We are committed to providing you with premium Afghan spices and ensuring your satisfaction. Please review our return and refund policy below:

Order Cancellation:

• Right to Cancel: You have the right to cancel your order within 30 days without providing any reason.​

• Cancellation Period: The deadline for canceling an order is 30 days from the date you received the goods or when a third party, other than the carrier and indicated by you, takes possession of the delivered product.​

• Cancellation Process: To exercise your right of cancellation, please inform us of your decision by a clear statement via email at info@kayf-ko.com.

Returns:

• Eligibility: Due to health protection and hygiene reasons, we only accept returns of unopened items in their original, sealed packaging. Opened or tampered products cannot be returned or refunded.​

• Timeframe: Returns must be initiated within 30 days of the purchase date.​

• Non-Returnable Items: Customized or personalized products, perishable goods, and items not suitable for return due to health protection or hygiene reasons that were unsealed after delivery cannot be returned.​

Return Process:

1. Contact our customer service team at [Customer Service Email] to request a return authorization, providing your order number and reason for the return.​

2. Once approved, securely package the unopened product in its original packaging and include proof of purchase.​

3. Ship the return to the address provided by our customer service team.​

Refunds:

• Inspection: Upon receiving your return, we will inspect the product to ensure it meets our return criteria.​

• Approval: If approved, a refund will be processed to your original method of payment within 7-10 business days.​

• Non-Refundable Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us within 7 days of receipt, providing photos and a description of the issue.​

• We will arrange for a replacement or refund as appropriate.​

Returning Goods:

• Responsibility: You are responsible for the cost and risk of returning the goods to us. We recommend using an insured and trackable mail service, as we cannot be held responsible for goods damaged or lost in return shipment.​

• Address: Please send returns to the address provided by our customer service team.​

Gifts:

• If the goods were marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.​

• If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.​

Contact Us:

If you have any questions about our return and refund policy, please contact us by email at info@kayf-ko.com.

Note: This policy is subject to change without prior notice. Please review before making a purchase.​

By placing an order with Kayf-Ko, you agree to the terms of this return and refund policy.